Who do I contact if my mail is not being delivered?

Who do I contact if my mail is not being delivered?

Postal Service For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked “Where is My Package” or “Where is My Mail.” For lost or damaged mail, file a claim for either international mail or domestic mail.

How do I email USPS?

If it’s after hours or if calling isn’t convenient, you can also email them at “usps technical support @ mail ps (dot) cust help (dot) com.” Finally, if you have comments or suggestions you’d like to convey, fill out a feedback form on their website.

Can I sue the Post Office for not delivering my mail?

You can also file a claim for the lost/delayed mail. Or call the U.S. Postal Service Domestic & International Tracking department at (800) 222-1811. My mail was damaged. Contact your local Postal Service Consumer & Industry Contact office, or file a claim.

Why is mail taking so long?

The Postal Service has struggled for years with financial losses due to declining mail use, and the coronavirus pandemic exposed more issues within the agency as it struggled to cope with an avalanche of e-commerce purchases, worker availability problems and a disorganized processing network.

Does the post office take complaints seriously?

If your business is experiencing a delivery issue or has a concern regarding customer service, the email service or a telephone call offer a convenient way to discuss the problem. For more serious concerns, such as potential theft or fraud, the USPS Office of the Inspector General takes the lead.

How do I contact USPS customer service?

When a customer calls 1-800-ASK-USPS (1-800-275-8777), the customer service telephone number for the U.S. Postal Service® (USPS®), they will hear a greeting, then a language choice option (press 2 for Spanish).

What happens if USPS loses my package?

You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.

How do I file a complaint against a local USPS?

Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339….File a complaint with the USPS Office of the Inspector General (OIG) by:

1. Filing an online complaint.
2. Calling 1-888-USPS-OIG (1-888-877-7644)
3. Finding more information about contacting the OIG.

Is USPS legally obligated to deliver mail?

The Postal Service’s USO includes a requirement to provide mail services to everyone, regardless of where they live, and for at least one mail product, at a uniform price.

Can the Post Office legally withhold my mail?

USPS Hold Mail® service can hold your mail safely at your local Post Office™ facility until you return, for up to 30 days. To hold your mail longer or to reroute your mail, please sign up for a forwarding service.

What do I do if my USPS package is stuck in transit?

What To Do If Your USPS Shipment Is Stuck In Transit

1. Contact The Recipient Immediately. Being proactive is the best remedy to the blowback that results from package delays. …
2. Contact Your Local Post Office. …
3. Submit a Search Query Online. …
4. Follow Up.

Why is the USPS so slow lately?

The service is about to set longer delivery standards for first-class packages, in a move that its regulator says will not have a big effect on its finances. More of your mail is about to get slower. First it was letters and now some packages may take longer to arrive.

Why is my package still in transit?

What does “package stuck in transit” mean? While the status “in transit” means your parcel is moving, sometimes your package may no longer be progressing towards its destination, and it is either kept in one of the courier company’s depots for further checks or stuck in customs.

Who is the boss of the local postmaster?

Louis DeJoy is the 75th Postmaster General of the United States and the Chief Executive Officer of the world’s largest postal organization. Appointed by the Governors of the Postal Service, DeJoy began his tenure as Postmaster General in June 2020.

What does USPS Consumer Affairs do?

Provides information and assistance for postal products and services. Oversees the resolution of customer issues and congressional inquiries; and promotes a proactive relationship that builds and improves customer retention.

How do I file a claim with the Post Office?

If your insured mailing has been lost or damaged in transit, you may file an insurance claim:

1. Online: Go to www.usps.com⁄help⁄claims. …
2. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. …
3. Evidence of Insurance.
4. Proof of Value.
5. Proof of Damage or Partial Loss of Contents.