Why is my DHL shipment on hold?

Why is my DHL shipment on hold?

The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package’s journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.

How long does shipment on hold last DHL?

DHL has to wait its turn just like everyone else. Port congestion doesn’t usually cause too much of a delay. At most, your package may be on hold for a day or two before it resumes its progress once more.

What does it mean when your order is on hold?

The order shows as delivered by the courier but it has not been delivered to the customer; please follow up with the courier and the customer. For more information, please refer to this article: My customer has claimed non-delivery but the tracking is showing as delivered.

What does it mean when an item is on hold?

Answered By: Coleen Held means the item is available for you to pick up, and is being held for you at the branch you’ve selected. When an item is Held, you will also see next to it how many more days the item will be held for you.