Why is my package not eligible for a claim UPS?

Why is my package not eligible for a claim UPS?

Why can’t I submit my claim on UPS.com? The shipper of your package has a restriction on the account, which doesn’t allow recipients or third parties to begin the claim process (Amazon, Dell, Apple, Walmart, Macy’s). Contact the shipper who requested you submit your claim for further assistance.

What happens when UPS loses a package?

The sender or receiver of a missing UPS package can open a claim with the company for a full refund. The entire claim process with UPS takes an average of 10 days to be completed. You can report a missing UPS package and file a claim at the UPS claims site.

What happens when UPS approves a claim?

Once the claim has been approved, UPS will make a payment (to the shipper). UPS will pay either the replacement or purchase cost, whichever is less. UPS will also contact you if they refuse the claim.

How do I know if UPS lost my package?

On the Tracking Details page, you’ll find information on where your package has been picked up and scanned, as well as the expected delivery date and time. For lost or damaged packages, you can file an online claim.

How long before UPS package is considered lost?

In order to be considered lost, a package must still be undelivered for at least 24 hours following the expected delivery date and time.

Do UPS drivers steal packages?

While the possibility always exists that a delivery driver could steal your package, the chances are slim. While there are untrustworthy people in every line of work, delivery companies such as Amazon, USPS, UPS, and FedEx have a vested interest in preventing stolen packages.