Why is my tracking number not found?

Why is my tracking number not found?

If your tracking number doesn’t work or has errors, it could be that your shipping hasn’t been picked up yet by the courier or the courier has not scanned it as received. Please allow up to 24 hours for your tracking number to be logged by the shipping courier.

Why is my DHL shipment on hold in China?

If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. Contact your receiver to see if the company is open for deliveries. We will make another delivery attempt when the receiver is again open for deliveries.

What do DHL International tracking numbers start with?

A DHL Express service: tracking number will have a 10-digit numeric beginning with 000, JJD01, JJD00, JVGL, or a similar variation. A DHL eCommerce service: tracking number will vary from 10 to 39 characters. It usually starts with GM, LX, and RX. Alternatively, the tracking number can start with up to five digits.

How long does it take for a DHL tracking number to show up?

When will my tracking information appear? You should see tracking events within 24-48 hours after you have received the confirmation by your merchant or online shop.

Why is my tracking number not working DHL?

Why is my tracking number/ID not working? Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). If your tracking ID is not working, please contact your shipper or online shop.

Why can’t I track my international package?

Depending on the destination and the type of service, it may take a parcel from a few days to a few weeks to arrive. If you have neither received nor can track your shipment after, say, a month and a half, it is most likely lost. In this case, you should contact the sender and file a report at your local post office.

Why is my DHL package taking so long?

The most common reason that it takes DHL a long time to deliver a package is that the seller hasn’t shipped it out yet. DHL can’t deliver anything until the package arrives at one of their facilities. It can sometimes take a seller up to two months to ship out a package.

Does DHL work on weekends in China?

Asia. DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. In Asia, DHL even delivers on public holidays if required.

Is DHL reliable?

Overview. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. DHL ranks 232nd among Shipping sites.

How do I verify a DHL tracking number?

Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop.

What is the format of DHL tracking number?

Typically starts with GM, LX, RX or up to five letters. The ID length might vary from 10 to 39 characters.

How many digits is DHL tracking?

Via DHL tracking you can track your shipment quickly and easily. Simply enter your 10-digit DHL Express shipment number for the current status of your shipment. This way you will know exactly where your package or document is located!

How long does DHL take to deliver internationally?

3 – 10 business days.

Why has DHL not delivered my parcel?

DHL uses extensive tracking information to locate packages. They’ll trace the package’s transit to determine what went wrong. In most cases, a delay occurred which means the driver was unable to deliver the package on that exact day. They may have marked the package as delivered prematurely.

How long does DHL take from Hong Kong?

Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances.

Can I track DHL package without tracking number?

If you do not have a tracking number, we advise you to contact your shipper. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight).