Will UPS pay for damaged items?

Will UPS pay for damaged items?

Luckily, you can receive a full refund when a damaged shipment was delivered to you. However, UPS® has a five-step process to follow before a shipper can get the claim paid.

Does UPS actually pay claims?

UPS Pays the Claim Once the claim has been approved, UPS will make a payment (to the shipper). UPS will pay either the replacement or purchase cost, whichever is less. UPS will also contact you if they refuse the claim.

How long does a UPS damage claim take?

How long does the claim process take? Once your UPS claim with supporting documentation has been issued, processing takes on average 8-15 business days. Claims that have been approved and payment paperwork has been provided, processing generally takes between 3-5 days.

What happens if UPS damages my package?

Senders or recipients of packages can use our online claims process to report damaged packages. Inspection by a UPS representative may be required. You also have the option to submit photo documentation with your claim.

How long does UPS take to investigate a claim?

UPS claims tend to take about ten days to investigate and process completely, at which point you could receive a full refund should your claim prove successful. The shipper, receiver, or a third party can file a claim.

Who should file a claim with UPS?

If you’re still unable to locate the package, the sender or the intended receiver can initiate a claim. Damaged: The shipper or receiver can initiate a claim on a damaged package, although UPS encourages the shipper to report package problems.