Can I get my money back from Alibaba?

Can I get my money back from Alibaba?

30 days after delivery, if you are not satisfied with the product quality, you may request a refund. We will help you investigate, mediate, and resolve your claim, plus reimburse you when appropriate. Your online order and communication records are the basis of refund resolution.

How do I file a dispute with Alibaba?

If you sign in with Alibaba.com APP, please follow below steps:

1. Go to My Alibaba-Manage order, click the order to order detail page.
2. On the order detail page, click Apply for refund to open dispute.
3. Fill the dispute form then click “Submit”.
4. After submitting the dispute, please wait for your supplier’s response.

Can you get your money back if you get scammed on Alibaba?

Truthfully, you’re 100% protected just by making sure the payment terms are protected until the products are in your home. If you never receive the products Alibaba will credit you back your money. Then they’ll open a dispute with the supplier on your behalf.

What happens when you escalate a dispute on Alibaba?

The dispute is escalated and under processing: Normally, the Alibaba.com resolution team will get involved within 3 working days after you select the “escalate dispute” button. 2. The agent will review the case, and may ask for you to upload more evidence.

How long does Alibaba dispute take?

2. Alibaba dispute team will step in your case within 3 working days normally.

What does trade assurance mean on Alibaba?

Trade Assurance is Alibaba.com’s order protection service, which ensures your product is produced to the quality you expect, paid for securely, and shipped on time.