How can I remove my Dodo?
Call us at 13 36 36 (Monday through Friday, 8 am to 7 pm AEST) if you are a Dodo Power and Gas customer to disconnect your old property and connect the new one. A minimum of 3 business days’ notice is required for any disconnections or reconnections. My Dodo is an online hub where you can manage all of your Dodo accounts, including gas, electricity, internet, and mobile, whenever you want. The registration process for My Dodo is quick and easy. Make sure your email address and password are close at hand before beginning.To disconnect your old property and connect the new one, Dodo Power and Gas customers should call us at (13 36 36) from Monday through Friday, 8am to 7pm AEST. For a disconnection or connection, we require a minimum of three business days’ notice.
Can I end my Dodo contract?
By dialing 13 dodo (13 36 36), you can cancel your contract. The Market Contract terms and conditions include a cancellation notice, which you may also use. In the event that your contract’s price is being increased, your provider must give you 30 days’ notice. Within those 30 days, you have the legal right to end the contract without incurring any fees.
Can Dodo be cancelled online?
Check your account status, any upgrade offers, and any outstanding device repayments before canceling your service, as described in the following paragraphs. Log into My Dodo and select the Support Request quick link to submit a request for cancellation. We advise using a Dodo modem* to connect to the nbn, but you are free to use your own modem as long as it is unlocked to another provider and works with the nbn technology that is available at your address.You have the option of purchasing a modem outright from Dodo or choosing to use a modem that Dodo will provide for free each month. In the event that your service is canceled, the provided modem must be returned. If the order is not returned 30 days after cancellation, there is a nonreturn fee ($109). For up-to-date prices, consult the website.
Can I terminate my contract without penalty?
To learn about your cancellation rights, you should review the contract’s terms and conditions. If either of the following applies: you signed up less than 14 days ago (during the cooling off period); the contract’s price has increased; or you are otherwise legally entitled to cancel it without paying a fee. If you sign up for a 12 or 24 month contract term and decide to cancel the service before the end of the contract, you will be charged an $8 per month cancellation fee for the remaining months. For instance, if a contract is terminated with 24 months left, there will be a fee of $192 (24 x $8).