How do I contact DHL eCommerce?

How do I contact DHL eCommerce?

How do I contact DHL Singapore?

Shipment Tracking and Status (Personal and Business)

1. Call DHL Express on + 65 6285 8888.
2. Contact DH Express Send Email.
3. Contact DHL Express FAQ, Tips and Advice.
4. Contact DHL Express Live Chat.

How do I contact DHL by phone?

02476 937 770. Please refer to our Privacy policy for important information on the use of cookies.

What is DHL eCommerce distribution center?

DHL eCommerce Solutions provides domestic and international parcel delivery for high volume business customers. We support your processes with end-to-end shipping solutions to help enable your e-commerce business.

Why is DHL shipment on hold?

The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package’s journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.

How do I file a claim with DHL eCommerce?

Send your claim via email to [email protected] with the following information (preferably in a PDF file): Shipment number and/or file number. Copy of purchase or sales invoice for the missing or damaged goods. Weight of missing or damaged goods.

Does DHL operate in Singapore?

Global Logistics – International Shipping | DHL Home | Singapore.

How do I arrange DHL pickup in Singapore?

You can either self-lodge the shipment at one of our service outlets or, you can arrange a collection – at no additional charge! You can either do this by calling our customer service team at 1800 285 8888 or you can do it via MyDHL+.

What time does DHL deliver Singapore?

We offer 3 time-definite services: Delivery before 9:00am. Delivery before 10:30am. Delivery before 12pm.

How long does DHL eCommerce take?

DHL eCommerce Standard Shipping Average transit time to your country with DHL eCommerce is 4 to 8 days, plus additional processing and transit time within your country. Orders sent Standard shipping typically arrive in about 1 to 3 weeks. However, delays can occur in transit or from holds at the local customs office.

Does DHL require a phone number?

Your official company letterhead. Sender’s full name and address, including postal code. Sender’s telephone, fax or mobile number and VAT number. Receiver’s complete address details for the recipient of the shipment, including telephone, fax or mobile numbers.

What is DHL shipment number?

DHL tracking numbers are a string of numbers that uniquely identify a package for domestic and international shipping. DHL eCommerce, DHL Express, and DHL Freight, all offer reliable end-to-end tracking.

Why is my DHL eCommerce tracking not updating?

Why is my DHL eCommerce Shipment Status not updating? DHL provides milestone tracking only for most shipments. This means that it might take some time for a new tracking event to be displayed. The package is still in transit despite this delay in updating tracking events.

Is DHL eCommerce same as DHL?

DHL Express and DHL eCommerce are two separate companies owned by the same parent: Deutsche Post DHL Group. DHL Express exclusively provides international services, while DHL eCommerce offers both domestic and international services.

Why is DHL eCommerce Slow?

Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.

Why is my DHL shipment not moving?

If your package has already arrived in your country and the DHL tracking info has not updated since it’s arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.

Can I pick up my DHL package?

Schedule A Pickup Anytime with MyDHL+ To schedule a pick-up by a DHL courier, first have this information ready for the online pick-up request form: Your account number. Pick-up location contact. Pick-up location address.

Is DHL reliable?

Overview. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. DHL ranks 232nd among Shipping sites.