How do I contact USPS about international packages?

How do I contact USPS about international packages?

Call 1-800-222-1811. Customers will need a 10-digit GXG tracking number which starts with either “82” or “83” and the GXG Air Waybill (PS Form 11FGG1) as evidence of mailing. Online inquiries can only be initiated by the U.S. sender.

Where is my package USPS International?

To initiate inquiries for undelivered or damaged articles, call the International Research Group at 800-222-1811. If an inquiry determines that a package is lost, the Postal Service will send a claim packet to the U.S. sender with instructions on how to file a claim.

Why is my package still in transit USPS International?

For international shipments, it could be stuck with USPS or at customs. Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package.

What is the USPS International Service Center?

International Service Centers (ISCs) distribute and dispatch international mail received from a designated service area to specific foreign countries or to gateway exchange offices. The five ISCs are located in New York, Miami, Chicago, Los Angeles, and San Francisco.

Why is my USPS international tracking not updating?

One of the most common reasons USPS tracking information hasn’t updated is because the harsh weather conditions have slowed down the delivery process, blocking your mail or package from moving farther along the infrastructure until it gets to its ultimate destination.

Can you track a USPS international package?

The USPS provides different levels of package tracking for international packages depending on the mail class. For Global Express Guaranteed and Priority Mail Express International, you receive delivery status information using the Track & Confirm tool.

What happens if USPS loses an international package?

You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured. Collect on Delivery (COD) items, registered mail with insurance, Priority Mail Express, and other insured mail services are eligible for refunds via the USPS claim service.

How long is international shipping taking right now?

International Shipping Services

Service	Shipping Time	Pricing
Global Express Guaranteed®	1–3 Business Days1	$$$$
Priority Mail Express International®	3–5 Business Days2	$$$
Priority Mail International®	6–10 Business Days2	$$
First-Class Package International Service®	Varies by Destination	$

How do I know if my package is at customs USPS?

If you have a tracking number from the USPS indicating that the package went to the CBP, but there is no record of it leaving the CBP, ask the post office’s customer service representatives to work directly with the CBP facility to determine if your package is still there.

Should I be worried if USPS tracking hasn’t updated in 3 days?

Not necessarily. While it is required that packages with tracking numbers be scanned at every stop along the way from origin to destination, these scans are sometimes missed or skipped. There are a variety of reasons this might happen, but there is no need to start worrying yet.

Why are international shipments taking so long?

Delivery times in destination countries are slow, due to the effects of the Coronavirus on their own postal services. Route suspensions in a number of countries also heavily affect the ability of postal workers to deliver shipments like normal.

How long do packages stay at International Distribution Center?

The average wait time at the center is 4 days. Because this is simply the average wait time, your package could wait shorter or longer at the center. The minimum wait time is under an hour, whereas the maximum recorded wait time was 334 days and three hours – talk about a crazy long wait!

How do I know if my package is stuck at customs?

Check Your Mail for a Customs Detainment Letter Check your company mail for a letter from the U.S. Customs and Border Protection department stating that your package has been detained. If the department is holding your item, officials will notify you usually within a few days but it can take as long as 30 to 45 days.

Are international packages delayed?

Due to COVID-19, international shipping has been suspended to many countries. According to Domestic Mail Manual 604.9.2.3, customers are entitled to a full refund of their postage costs when service to the country of destination is suspended.

Why is my package stuck in customs?

Shipments are held to ensure they satisfy export or import customs regulations. This may be due to missing or incomplete paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods.

How long before a USPS package is considered lost?

A Lost Article is defined as any mailing that has not been received and has not been returned to the sender. Customers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing.

Why hasn’t my USPS package moved?

Bad weather conditions can disrupt USPS tracking If the USPS tracking is not updating, it may be because the information was not updated due to inclement weather. Weather can cause your mail or package to be slower to reach the next station.