How do I make an official complaint to British Gas?

How do I make an official complaint to British Gas?

British Gas’s customer service team is on 0333 202 9802. You can also write to Complaints Management Team, PO Box 226, Rotherham, S98 1PB. If this doesn’t resolve the issue, you can escalate the complaint by contacting the Customer Services Director’s team via [email protected]. Call 0333 202 9532 to contact customer service. Calling this number will connect you to a British Gas customer service representative that can direct you to the right department. This is a quick way to speak to a customer service representative over the phone. You can also use this number to make a customer complaint. If neither of these are the problem, you should contact British Gas through their live chat service or by calling 0333 202 9816. British Gas is the UK’s leading energy and home services provider. Its Cardiff office, employing over 1300 people, is home to one of several UK customer service call centres. Escalate your issue by calling 0333 202 9774. Call this number to escalate your issue to the Customer Service Directors Team and connect with a manager.

How long does it take British Gas to deal with a complaint?

Our Customer Relations team will look into it for you – please get in touch. We’ll let you know we’ve received your complaint within 24 hours and get back to you within 5 working days. Depending on your complaint type, you’ll be able to contact our team by webform, live chat, telephone or by post. Step 2: We’ll work with you to resolve the matter as quickly as we can. Step 3: We will let you know what we have done to resolve your issue and bring the matter to a close. It normally takes between 8 to 18 months to resolve a Consumer Complaint case. It could take a bit longer in matters that are contentious. Regardless of the complaint’s cause or validity, there are three steps that a customer service department can take: “listen,” “resolve,” and “log.” Registered users can lodge a complaint online with the National Consumer Helpline portal of Ministry of Consumer Affairs, Food and Public Distribution. Users need to register themselves with the portal to file or lodge their complaints online. One can also check the status of already filed complaints. Complain to Ofgem if you can’t resolve an issue with a network operator or a comparison website accredited by the Ofgem Confidence Code. Energy Ombudsman complaints form or call 0330 440 1624. Network operator and Ofgem Confidence Code comparison site complaints: Email Ofgem or call 020 7901 7295.

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Can I complain to Ofgem about British Gas?

Complain to Ofgem if you can’t resolve an issue with a network operator or a comparison website accredited by the Ofgem Confidence Code. Energy Ombudsman complaints form or call 0330 440 1624. Network operator and Ofgem Confidence Code comparison site complaints: Email Ofgem or call 020 7901 7295. The answer is yes. If you’re still unhappy, the ombudsman can help you get a response from your energy company, whether it’s an apology, a clearer explanation or even some form of financial recompense. The answer is yes. If you’re still unhappy, the ombudsman can help you get a response from your energy company, whether it’s an apology, a clearer explanation or even some form of financial recompense. Ombudsmen are independent, free and impartial – so they don’t take sides. You should try and resolve your complaint with the organisation before you complain to an ombudsman. If you can’t get the support you need from the retailer in the form of a refund, repair or replacement, you can file a complaint with the company. If that still doesn’t help, you can contact the Consumer Ombudsman. They’ll aim to help resolve your dispute within 10 working days.

How do I contact British Gas service?

You can call us on 0333 202 9668 on Monday to Friday, 8am to 8pm, or on Saturday, 8am to 2pm. Or you can speak to one of our live chat team. Just click on the ‘Chat’ button in the corner of the screen. We may record calls to help improve our service to you. We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes’ with your package, calls to 0330/0333 numbers will be part of these. We’re available 9am-5pm Mondays to Fridays. To chat with us, you’ll need to log into your online account. If you’re having problems logging into your account, then you can re-set your password by giving us the email address you signed up with. We’re available 9am-5pm Mondays to Fridays. To chat with us, you’ll need to log into your online account. If you’re having problems logging into your account, then you can re-set your password by giving us the email address you signed up with. Click on ‘View payment plan’, scroll down to the ‘Refunds’ – check if you can get a refund. From there you can see if you are due a refund or not and apply for the credit to go back onto the account you pay your bills from.

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How do I claim my money back from British Gas?

Click on ‘View payment plan’, scroll down to the ‘Refunds’ – check if you can get a refund. From there you can see if you are due a refund or not and apply for the credit to go back onto the account you pay your bills from. If your credit balance is based on an up to date meter reading (not estimated) you can request a refund. However, if there’s an outstanding balance on any other energy accounts you hold with us, we’ll use this credit to help pay what you owe. Your supplier might not give you a refund if they have a good reason. For example, they might not give you a refund if you only have a small amount of credit on your account during summer. This is because you’re likely to need the credit for your higher bills during autumn and winter.

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