How do I talk to a real person at FedEx?

How do I talk to a real person at FedEx?

Check out our FAQ Hub for a wide range of self-serve solutions. If you still need help, call 1.800. GoFedEx 1.800. 463.3339.

How long does it take for FedEx to settle a claim?

How long will the claim resolution process take? Most cases will normally be resolved within 1 to 2 weeks after we receive your claim form and additional claim documentation, unless additional time for research is needed. Note: research may take longer depending on the complexity of the matter.

How do I check on my FedEx claim?

How to check the status of a FedEx claim?

1. Log into your FedEx account. This is a mandatory step to view your claims, otherwise, you won’t be able to see the details.
2. Then go to Support > File a claim.
3. Click Start a Claim button.
4. Select View My Claims tab at the top. The claim tracking number will be necessary.

How do I file a FedEx Home delivery claim?

Step 1: Complete the online claim form: Start a claim. – Enter your tracking/PRO number. – Select your claim type. – Complete the online claim form….Use these instructions to file claims for FedEx Express®, FedEx Ground® and FedEx Freight® shipments from:

1. Within the U.S.
2. The U.S. to other countries.
3. Canada to the U.S.

How do I contact FedEx about a delivery problem?

To file a complaint, please call customer support at 1.800. GoFedEx 1.800. 463.3339.

How do I report a FedEx package not delivered?

1. If your package’s tracking status says it was delivered, but your recipient can’t find it, log in to your FedEx account, go to our tracking page, and follow these steps:
2. Enter your tracking number or reference number.
3. Select Manage Delivery, then Report Missing Package.

Do FedEx claims work?

You can file a claim online for a FedEx Express®, FedEx Ground®, or FedEx Freight® shipment that’s damaged, lost, or missing contents. You’ll need your tracking/PRO number and any necessary supporting documentation, such as a photo of a damaged package, serial number of lost merchandise, or copy of a receipt.

How long does a FedEx investigation take?

FedEx is also pretty speedy. It normally takes just five to seven business days to resolve a claim. As the sender, recipient, or third-party, you’ll have 60 calendar days to file a claim for damaged or missing contents and up to nine months to file lost item reports.

Can the receiver file a FedEx claim?

The sender, the recipient or a third party can file the claim. Claims for concealed loss, visible or concealed damage, delay and FedEx® Collect on Delivery (C.O.D.) payment (where applicable) must be reported within 21 calendar days and all supporting documentation filed within 9 months of delivery date.

Can I get a refund if FedEx loses my package?

We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds. This guarantee applies to all U.S. shipments, commercial and residential, to all 50 states.

How does FedEx find a lost package?

Another reason to call your local FedEx office is that they’ll be able to track your package to its last known location using internal tools. This allows them to figure out where your package “disappeared” and where it is most likely to be found.

What do I do if my package says delivered but I never got it?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.

Does FedEx pay for lost packages?

You can file a claim for a missing FedEx package within nine months of its shipment date through the company’s Express, Ground, or Freight services. FedEx allows shippers or recipients to file a claim for any packages that are lost, damaged, or arrive with missing content.

Why hasn’t FedEx delivered my package?

You can do that by reaching out to them over the phone at 1-800-463-3339, a 100% toll-free customer service support line that is available on a 24/7 basis. You’ll be able to explain to them your situation and ask questions about the whereabouts of your package and parcel.

Do lost packages ever get found?

The Postal Service has its own “lost and found” department in Atlanta called the Mail Recovery Center (MRC), which some may recognize by its older name, the “Dead Letter Office.” The staff at the Mail Recovery Center is dedicated to reuniting lost letters and packages with their recipient or sender.