How do you start a complaint email?
Dear [put their name if you know it, or the name of the service], This is a formal complaint and I would like it to be investigated and resolved. Regardless of the complaint’s cause or validity, there are three steps that a customer service department can take: “listen,” “resolve,” and “log.” My complaint is that [list what you think went wrong or wasn’t done properly. Be as clear as you can. It can help to make it short and to the point]. This situation has caused me [describe the impact this issue has had on you, your family or others who have been affected by the problem]. When customers are dissatisfied with the service you’re providing, they will be one of four kinds of complainers: aggressive, expressive, passive or constructive. How to make a complaint. You can also telephone the government switchboard on 020 7035 4848. The switchboard handles calls for many departments and will try to put you through to the appropriate member of staff. Sometimes it takes a while and they may need to ask for more information.