What do I do with my Xfinity equipment when I move?

What do I do with my Xfinity equipment when I move?

Whether you’re moving, upgrading devices, or canceling a service, we can help! Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you’d like to return to us.

Do I need to notify Xfinity if I move?

Everything you need to get connected in your new home Keep your current plan — tell us where you’re moving and pack up your equipment. Make changes to your plan — explore other deals that fit your new space.

Do I have to make a new Xfinity account when I move?

We make things simple by keeping your username and password the same for all Xfinity services, including Xfinity Mobile. If you have trouble logging in to your Xfinity app or online account after moving, it may be because you created a new Xfinity ID or password for your Xfinity services when you moved.

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How do I transfer my Xfinity service to my new address?

Moving Your Xfinity Services Sign in to My Account. Visit xfinity.com/moving and click Schedule My Move. You can also reach this page by clicking Move or Transfer Service from the Overview section of My Account.

What happens if you don’t return Xfinity equipment?

Note: If you don’t return the equipment, please know you may see charges for it on your final bill. What happens to my Comcast email? As a former Xfinity customer, you can still use your Comcast.net email address if you logged into your account in the 90 days prior to disconnecting your service.

How long does Xfinity give to return equipment?

You have 14 days from when your device was shipped (or purchased in a retail store) to start a return or exchange. For accessories, you have 30 days from your purchase date to start a return or exchange. Once we’re in the process of shipping your device or accessory order, it can’t be canceled.

Is Comcast the same as Xfinity?

Is Comcast the same as Xfinity? Yes. Comcast owns Xfinity and launched the brand back in 2010. Comcast offers internet, TV, home security and phone services under the Xfinity brand.

Can you pause Xfinity service while moving?

Moving or need to pause your service? It’s easy to take your services with you when you move. Place a temporary seasonal hold on your home while you are away. Cancel an account or transfer it to a new owner because the original account holder has passed away.

Can I take my Xfinity box to another location?

You might be able to bring your equipment to your new home. Schedule a technician appointment and we’ll install everything for you, or you can do it yourself. If you’re moving your equipment on your own and need instructions on how to install and activate?

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How long does it take to transfer Xfinity service to new address?

It depends: If you’re installing equipment by yourself, your services can start as soon as you get to your new place, install your devices and activate them. If you schedule a professional installation, your services will be up and running based on your scheduled appointment. It might be as early as the next day!

Can you cancel Xfinity online?

If there’s nothing we can do to change your mind, your subscription to Xfinity Instant TV can be cancelled online. To submit your cancellation request, please visit xfinity.com/instant-tv/cancel. Please note that it may take up to 48 hours to process your request.

How long does it take Xfinity to change your address?

It depends whether or not the new address has Comcast service already. If so then its almost instant as long as the equipment is transferred also, or a self install is on hand. But, if there was no Comcast service then it would be longer as the new place would have to wired for Xfinity. That would require a tech visit.

Does Xfinity change IP address?

Yours won’t change often, but sometimes, due to system maintenance, you’ll get a short-term DHCP lease. A short-term DHCP lease is a temporary IP address that expires after a set amount of time.

Can you transfer your Xfinity account?

In order to get an account changed over into someone else’s name, the current account holder and the new account holder must both fill out the account change request form which can be found here and then go into a local store together to provide the additional documentation as well as this form.

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How do I change ownership of my Xfinity account?

Contact us and provide the agent with the type of account change you wish to make. They’ll ask you for some information to help process your request, including your email address. Following your conversation, you’ll receive an email with a link to upload your completed forms and any necessary supporting documents.

Can you return old Xfinity equipment?

There are three options for returning your rented equipment: By mail: Use the return label in your Getting Started kit. In store: Exchange your existing equipment at an Xfinity Retail Store. By appointment: If your new equipment is professionally installed, your technician takes your existing equipment.

Do I have to return my Xfinity Flex box?

If you’d like to cancel your service for any reason, you’ll need to return your Xfinity Flex streaming TV Box. You can cancel Xfinity Flex at any time by returning your Flex streaming TV Box using our Digital Returns Center. Canceling Flex will have no effect on your Xfinity Internet service.

Can I sell my Xfinity equipment?

You may not sell, lease, abandon or give away the XFINITY Equipment, or permit any other provider of video, high speed data or telephone services to use the XFINITY Equipment. The XFINITY Equipment may only be used in the Premises.

Does Xfinity charge you for equipment?

Rental Fee If you rent your TV Box, modem or voice equipment from Xfinity, you may see a separate line item on your monthly bill. Your equipment rental fee could be included in your service charge or be provided as part of a promotion, in which case you may not see a separate charge for that equipment.

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