Who pays for return shipping on Alibaba?

Who pays for return shipping on Alibaba?

Article 49 Fines, warehousing fees, shipping costs for returning products, and other losses resulting from detention of products by the customs shall be borne by the liable party as determined by Alibaba.com, and if said losses are otherwise agreed upon by the Parties, such agreement shall prevail.

Does Alibaba refund shipping?

Trade Assurance covers you in the event of shipping or quality-related disputes. Once your refund application is approved, Alibaba.com will generally refund you within 7 business days. However, this may differ depending on your payment method: Credit Card: receive the refund within 10 working days.

How do I return something on Alibaba?

If you sign in with Alibaba.com APP, please follow below steps:

1. Go to My Alibaba-Manage order, click the order to order detail page.
2. On the order detail page, click Apply for refund to open dispute.
3. Fill the dispute form then click “Submit”.
4. After submitting the dispute, please wait for your supplier’s response.

Can I get my money back if I get scammed on Alibaba?

A free service offered by Alibaba, Trade Assurance covers you if the products you ordered do not ship on time and if the product you receive does not meet the specifications or quality standards. If this happens, Alibaba will give you a full refund.

Why is shipping so expensive on Alibaba?

The heavier the goods, the more Alibaba will charge for shipping. Therefore, the long shipping distances and the weight of the packages are most likely why Alibaba is charging you higher shipping charges than you are used to on other platforms. These shipping fees are quite high.

Do you have to pay customs on Alibaba?

That means the seller has goods available in the country of import and pays all costs including import duties, taxes, and other charges related to delivery, cleared for import.

Does Alibaba have buyer protection?

Trade Assurance is Alibaba.com’s order protection service, which ensures your product is produced to the quality you expect, paid for securely, and shipped on time.

Can you trust buying on Alibaba?

Alibaba is absolutely safe and legit. Alibaba is trusted and reputable. They have strict rules and regulations that keep most of the transactions secure on the platform. However, Alibaba is just an ecommerce platform that connects suppliers with buyers.

Can I cancel my order in Alibaba?

How to cancel an order? Please click the button [Cancel Order] on order detail page, select a reason for cancellation, and then [Submit] the request. If the seller does not respond to your request within 72 hours, the order will be automatically closed and refund will be returned to your account.

How does Alibaba shipping work?

Can you sue Alibaba?

If you are dissatisfied with the result of Alibaba’s dispute resolution, you may resort to court or arbitration. You can sue Alibaba, but you may not rely on Alibaba to save the content in its chat tool or Complaint Center.

How does Alibaba dispute work?

According to Alibaba dispute rules, Alibaba.com will only handle the complaint if the supplier fails to deliver products after payment or if the buyer refuses to pay after delivery. We will not handle complaints related to product conformity, damage, or shortage.

What to do if I got scammed on Alibaba?

How can you tell a fake Alibaba seller?

7 common types of scams on Alibaba

1. Scam 1: Selling brand name products at a very low price. …
2. Scam 2: Supplier increases the quote after you place an order. …
3. Scam 3: Premium quality sample, poor quality order. …
4. Scam 4: Fake product compliance certificates. …
5. Scam 5: Changing products without notice at the time of dispatch.

How do I avoid shipping charges on Alibaba?

The BEST way to save Alibaba shipping costs is to arrange the shipping by yourself, and you will be able to negotiate a fair sales quantity without making your inventory too expensive at your time. It is expensive to start shipping on Alibaba by the suppliers.

Can you get free shipping on Alibaba?

Shipping costs on Alibaba and AliExpress depend on who you are buying from—manufacturers and retailers set their own prices. Many suppliers offer “free shipping”, but they’re simply rolling the costs over into the unit price just like dropshippers.

Why is AliExpress shipping cheaper than Alibaba?

Since AliExpress purchases are much smaller than Alibaba wholesale orders, the shipping logistics are easier and less expensive, though it still takes time.