How do I talk to a person at FedEx?
Check out our FAQ Hub for a wide range of self-serve solutions. If you still need help, call 1.800. GoFedEx 1.800. 463.3339.
How do I dispute a FedEx invoice?
How to dispute an invoice:
- Log in to FedEx® Billing Online.
- On the ‘Account summary’ page, select the invoice you want to dispute.
- In the ‘Invoice detail view’ section, click ‘Dispute invoice’
- In the ‘Dispute entire invoice’ section, select a reason for the dispute.
- Click ‘Dispute’
How do I pay my FedEx invoice?
While FedEx accepts most major credit and debit cards, you can also pay your invoice using an Electronic Funds Transfer (EFT) or by mailing a cheque or money order directly to FedEx. Call FedEx Customer Service at 1.800. GoFedEx 1.800. 463.3339 and say “make a payment” if you have an invoice number.
How do I view my FedEx bill?
Log in to fedex.com using your user ID and password. Then, select Billing & Invoicing from the logged-in menu. Your Account Summary provides a complete and customizable overview of recent activity in your account, including an up-to-date balance and list of all open, past due and closed invoices.
How can I contact FedEx by phone?
Does FedEx have 24/7 customer service?
Customer Support We appreciate hearing what’s on your mind. Your feedback, suggestions and ideas are what keep us going 24 hours a day.
How do I get a refund from FedEx?
You may request a refund or credit due to a service failure by submitting the request via our telephone billing option at 1.800. 399.5999 (option 4). Your notification of a service failure must include your FedEx tracking number and invoice number, if applicable.
How does FedEx billing work?
There are multiple methods of payment currently available with FedEx Billing Online: EFT– Using your banking information to pay your bills in FedEx Billing Online. Credit/Debit Card– Also available as a one-time payment with no payment profile required.
How long do I have to pay a FedEx invoice?
This is 15 days from the date of the invoice.
What’s an invoice number?
An invoice number is a unique, sequential code that is systematically assigned to invoices. Invoice numbers are one of the most important aspects of invoicing as they ensure that income is properly documented for tax and accounting purposes. They also make it easier to track payments and manage overdue invoices.
What is FedEx account number?
Your account number is the nine-digit number on the top right corner of your invoice. If you don’t have any invoices handy or you can’t view them on FedEx® Billing Online, please contact us. A FedEx representative will go through some security steps with you before providing your account number.
Why do I have to pay FedEx tax invoice?
FedEx Express pays the duties and taxes owed to the Canada Border Services Agency on your behalf and charges the Disbursement Fee for this service. The fee is based on the total amount of the duties and taxes advanced, and will be billed to the party designated to pay the duties and taxes.
How do I log into my FedEx bill online?
To register for FedEx Billing Online, go to fedex.com and select View/Pay Bills Online under the Manage my Account Section. If you already have a fedex.com username and password click Login and verify your account information. If you are new to fedex.com, register by clicking on the Register link on the login page.
How do I get a copy of FedEx invoice?
First, if you sign up to FedEx Billing by Email, you can receive PDF invoices. Alternatively, you can receive your invoices electronically with FedEx® Billing Online. With this tool, you can: View invoices, credit information and shipment details online – you will be notified as soon as they’re ready.
Can you live chat with FedEx?
What happens if FedEx loses my package?
Claims for undelivered or lost shipments must be filed within nine months of the shipment date. You will need your tracking number to submit a claim online. You can file a claim and include supporting documentation, or add it later. Simply drag and drop documents from your desktop to your claim form.
Can you call FedEx about a package?
If you need help tracking the status of your orders or shipments via email, call U.S. Customer Support at 1.800. 463.3339.